Contact us at booking@flamingo.com.sg for further enquires.

Privacy Policy

Your privacy is important to us and please read the following carefully so that you understand and know how we collect, use, disclose, transfer and store your information.  Please write to us at help@flamingo.com.sg if you have any questions.  


Personal information is data that can be used to identify or contact a person.

You may be asked to provide your personal information such as name, mobile number when you contact us.  We may share this information and any related information which we may deem necessary, with our colleagues or partners (if necessary) so as to answer and assist with your enquiries.  

You have the right to refuse our request and if you do so, we may not be able to provide you with the correct information and assistance.

  • Personal Information - What we collect from you

When you register or successfully confirm an order with us, we will collect a set of information which include but is not limited to your name, mailing address, mobile number, email address, gender and preferences.

  • Personal Information - How we use it

From time to time, we will reach out to you via email or mobile message for order related issues or new products announcements, latest promotions and upcoming events.  You may opt out from our mailing list by clicking the unsubscribe link.  

We also use your personal information to help us to develop, operate, deliver and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.  We may use your personal information such as date of birth for identity verification and to recommend products and services. 

We may also use your personal information to send important notices such as changes in Delivery Policy, Payment Policy, Terms and Conditions and other policies.  You have the right to opt out from such updates if you wish to.

Your personal information will be used and studied internally by our team which include but not limited to auditing, data analysis, research and development.  This is to help and improve our services to you.

  • Cookies and technologies

Flamingo Travel Services’ website, online services, email messages, advertisements and social media platforms may use “Cookies” and other tracking technologies.  These technologies and services help us to understand user behaviours and responses.  We will be able to assess our performance in terms of the website functionality, products and services demand and popularity and the effectiveness of our advertisements.  

Cookies and other technologies will be able to retrieve your past visit records, if any and recommend products or services based on your past behaviours.  

You have the right to disable the cookies and please take note that some of the information may not be available without cookies.  Please check your browser settings to disable cookies.  

In some of our email content, we may add a link to track your behaviour and response too.  If you prefer not to to be tracked, please do not click the link which may be in the form of text or graphic links in our email messages.

  • Disclosure to third parties

Flamingo Travel Services may also share your personal information with our strategic partners for the purpose of providing products and services to you.  For example: we may share your name, contact information with our courier partners so that they can deliver the products to you.  

We may also share your name and contact information and preferences with a Service Provider such as Hotel so that they can prepare the room for you.

  • Others

It may be necessary - by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence - for Flamingo Travel Services to disclose your personal information.  We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.  Additionally, in the event of a reorganization, merger, or sale, we may transfer any and all personal information we collect to the relevant third party.

  • Integrity and Retention of Personal Information

Flamingo Travel Services strives to keep your personal information accurate and up to date.  We will retain your personal information for as long as we deem necessary or as required or permitted by law.  You may write to us if you wish to have your information deleted from our records.

  • Access to Personal Information

If you have registered with us, you will be able to login to your account to view and update your basic information.  For other personal information which we may hold for the purpose of delivering and improving our service to you, you may contact us if you wish to update or delete the information.  Please note that Flamingo Travel Services may need to retain some of your personal information if it’s required by the Authority and/or for legitimate business purposes.  We may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by Local Law.  Access, correction, or deletion requests can be made to us via email or contact form.

  • Third Party Sites and Services

Flamingo Travel Services website, products, applications, and services may contain links to third party websites, products and services.  We may collaborate with third parties to offer products and services such as courier company, eCommerce platforms.

Information collected by third parties, which  may include your name and contact details, is governed by their privacy practices.  We encourage you to learn more about their privacy practices directly.

  • Our company commitment to your privacy

We understand the importance of safeguarding your personal information.  We are committed to protecting them and strictly enforcing privacy safeguards within the company.

  • Privacy questions

If you have any questions or concerns about Flamingo Travel Services’ Privacy Policy or data processing or you would like to report a possible breach of local privacy law, please contact us immediately.  You may reach us via email at help@flamingo.com.sg or by submitting the contact form.

We will investigate thoroughly and carefully and get back to you as soon as possible.  Please leave your contact information as we may need to seek more information from you.  If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator.  

Flamingo Travel Services may update its Privacy Policy from time to time.  If there is an update, an official notice will be put up on the website.

Updated on 02 Aug 2020

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